1. Do you supply other POS related items?
Yes, Carav is your 1 stop solution for Point of Sale System(Touch POS Machine
Touch Screen Monitor, Thermal Receipt Printer, Barcode Scanner, Magnetic Card Reader , Customer Display, Cash Drawer, etc). We offer a professional service, and custom design your Touch Screen POS System according to your requirements and budget.
2. How do I know if you ship out my order?
The tracking number(DHL, UPS, FedEx, TNT, EMS etc.) or Air Waybill or Bill of Loading
B/L by Sea will be sent to you as soon as the goods shipped out, we also follow up
the delivery and keep you informed. The helpful after service is provided - We support what
3. How much support do I get?
When you become our customer, you get unlimited phone, Remote support by
trained staff for any type of assistance, consultation, or training. There is no any “per call”
charge for support. We guarantee, We are responsible, and We stand behind our products.
4. What’s your production capacity of POS system each month?
Our pos production capacity is about 3000pcs per month.
5. How about your delivery time and payment term?
We will deliver goods within 5-15 working days after receipt of your payment.
6.what’s your warranty policy?
-Each POS machine will be tested strictly before delivery and our failure rate be limited to the range of 0.01%.
-Our pos machine provide one year warranty.
7.Do you have any technical support?
we will try our best to offer 7x24 after sales service about our product.We are professional POS hardware manufacturer and designer,so we will provide with any technical support about POS hardware.
8.Do you supply sample for us?
Yes, of course we can provide product sample for you. But because the prouct value, you need pay for the sample.