The solution of the cash box problem

- Jul 24, 2019-

1. The cash box cannot be opened or closed.


This phenomenon is also common. The reason may be that during the process of collecting cash at the cash register, the banknote slides into the back of the cash drawer of the cash register, causing the hook to be stuck in the cash box, and then the cash register can not be closed. The problem is. At this time, we just need to pull out the drawer and take out the stuck banknotes.


2. The cash box cannot be opened.


A, the cash register software front-end checkout, under normal circumstances, the cash box will pop up, if the cash box can not play but there is a sound, then it is necessary to check whether the guide rail of the cash box is deformed or a hard object is stuck.


B. In this case, the cash box can neither be played nor sounded. At this time, we have to check whether the interface connected to the printer is connected. If the connection is ok, check if the printer prints normally. If the printer can be used normally. The cash register cash box still can't be played out. At this time, there should be a problem with the cash box relay.


3, point the single cash register cash box is difficult to turn back after opening


First check if the foam in the cash box of the cash register has been taken out. If the foam has been taken out, check if the lock of the cash box has fallen or the guide rail of the cash box has been deformed. This situation is relatively rare. .


4, the money box can not play but there is a sound?


Please check if it is stuck.


5, the money box can not play but no sound?


Please check if the cash box on the printer is connected. If there is, the printer prints normally. If it can't be played on other computers, it is preliminarily determined that there is a problem with the cash drawer relay.



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