The reason of the printer cannot print receipt

- Mar 30, 2018-

The reason of the printer cannot print receipt

While we are spending in supermarkets, restaurants, or specialty stores, there will be a certificate of the amount consumed, which is what we call the cash register slip. The receipt paper not only safeguards the rights and interests of consumers, but also narrows the distance between the merchant and the consumer,If there is a problem with the purchased goods. After understanding the importance of the receipts, we told everyone that if the POS cash register can't print the receipt, what should I do?


First check the appearance of the printer, check if power is on, if there is any paper jam, whether the roller is damaged, etc. If it is not the printer's own problem, then you can check the software for the next step.


The first thing you need to know is whether the cash register software you are using supports ticket printing. Usually you can see it clearly in the background of the software, then check whether the driver is installed, open the POS "device and printer". You can contact the cash register manufacturer's after-sales personnel for remote installation,If no driver installed, or if you accidentally deleted it. There is also a situation that the software settings are inconvenient. 

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